GDPR Compliance

1. Our Commitment to GDPR

Pilot Trail is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have regarding your personal data.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity

• Providing flight logging services
• Managing your account and subscription
• Processing payments and billing
• Customer support and communication

Legitimate Interest

• Improving our services and platform
• Security and fraud prevention
• Analytics and performance monitoring
• Marketing to existing customers

Legal Obligation

• Compliance with aviation regulations
• Tax and accounting requirements
• Responding to legal requests

Consent

• Marketing communications to prospects
• Optional features and services
• Cookies and tracking (where required)

3. Your Rights Under GDPR

Right of Access (Article 15)

You have the right to obtain confirmation that we are processing your personal data and to access that data. You can request a copy of your personal data at any time.

Right to Rectification (Article 16)

You have the right to have inaccurate personal data corrected and to have incomplete personal data completed.

Right to Erasure (Article 17)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the original purpose.

Right to Restrict Processing (Article 18)

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent (Article 7)

Where processing is based on consent, you have the right to withdraw that consent at any time.

4. How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us using the information below. We will respond to your request within one month.

Required Information

To process your request, we may need to verify your identity and may ask for:

• Your full name and email address
• Account information or user ID
• Specific details about your request
• Proof of identity (in some cases)

5. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. You can contact our DPO directly with any questions or concerns about data protection.

• Email: communication@pilotsub.in
• Address: Data Protection Officer, Aerocity, Mohali, Punjab, India

6. Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Binding Corporate Rules (where applicable)
• Certification schemes and codes of conduct

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Until account deletion plus 30 days
• Flight logs: As required by aviation regulations (typically 5-10 years)
• Payment data: 7 years for tax and accounting purposes
• Marketing data: Until consent is withdrawn

8. Automated Decision Making

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you. Any automated processing is limited to system functionality and user experience improvements.

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

10. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. You can contact your local data protection authority or the Irish Data Protection Commission (our lead supervisory authority).

11. Contact Information

For any GDPR-related questions or to exercise your rights, please contact us:

• Email: communication@pilotsub.in
• Data Protection Officer: communication@pilotsub.in
• Address: Aerocity, Mohali, Punjab, India

12. Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes.