Privacy Policy

1. Introduction

This Privacy Policy describes how Pilotsub Aviation Nexus Private Limited (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use PilotTrail, our digital flight logbook service. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable privacy laws.

Data Controller: Pilotsub Aviation Nexus Private Limited
Address: Aerocity, Mohali, Punjab, India
Email: communication@pilotsub.in

2. Data We Collect

We collect information in the following ways:

Information You Provide

• Account information (name, email address, password)
• Profile information (pilot license details, certifications, contact information)
• Flight log data (flight details, aircraft information, routes, crew information)
• Payment information (processed securely by third-party payment processors)
• Communications with us (support requests, feedback)

Information We Collect Automatically

• Device information (device type, operating system, browser type)
• Usage data (features used, time spent, interaction patterns)
• Technical data (IP address, cookies, log files, error reports)
• Location data (if you enable location services)

3. How We Use Data

We use your personal data for the following purposes:

Service Provision

• Providing and maintaining the PilotTrail service
• Processing and storing your flight log data
• Generating reports and analytics for your use
• Ensuring regulatory compliance features

Communication

• Sending service-related notifications
• Responding to your inquiries and support requests
• Providing updates about new features or changes

Improvement and Development

• Analyzing usage patterns to improve our service
• Developing new features and functionality
• Troubleshooting and fixing technical issues

4. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

• Contract: To provide our services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, ensure security, and conduct business operations
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given specific consent for certain processing activities

5. Data Retention

We retain your personal data for different periods depending on the type of data and purpose:

• Account Data: Until you delete your account or request deletion
• Flight Log Data: As long as required for regulatory compliance (typically 5-10 years)
• Usage Data: Up to 2 years for analytics and improvement purposes
• Communication Records: Up to 3 years for support and legal purposes

6. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Other legally recognized transfer mechanisms

7. Security

We implement comprehensive security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Your Rights

You have the following rights regarding your personal data:

Access and Rectification

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data

Erasure and Portability

• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Request transfer of your data in a structured format

Processing Rights

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request limitation of processing in certain circumstances

Complaint

• Right to Complaint: Lodge a complaint with your local data protection authority

To exercise these rights, contact us at communication@pilotsub.in

9. Children

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have an account)
• Displaying a prominent notice in our application

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.