Terms of Service

1. Service Description

PilotTrail is a digital flight logbook platform provided by Pilotsub Aviation Nexus Private Limited (“Company,” “we,” “our,” or “us”). Our service helps pilots track flight hours, manage aircraft records, and maintain regulatory compliance with aviation authorities including EASA, with FAA, DGCA, and SACAA compliance coming soon.

By accessing or using PilotTrail (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

2. Account & Acceptable Use

Account Creation and Responsibilities

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 16 years old to create an account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Provide false, inaccurate, or misleading flight information
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Violate any aviation regulations or falsify flight records

3. Subscription, Payments, Billing & Taxes

Plan Types

• Free Plan: Limited to 30 hours/month for student pilots
• Professional Plan: $2.99/month with unlimited hours and advanced features
• Enterprise Plan: Custom pricing for organizations

Billing and Payments

• Subscription fees are billed in advance on a monthly or annual basis
• Payment is due immediately upon subscription activation
• We accept major credit cards and other payment methods as available
• All fees are in USD unless otherwise specified
• Subscriptions automatically renew unless cancelled before the renewal date

Price Changes

• We may change subscription prices with 30 days’ advance notice
• Price changes will not affect your current billing cycle
• You may cancel your subscription if you disagree with price changes

Taxes

• You are responsible for any applicable taxes, duties, or government fees
• Prices do not include applicable taxes unless explicitly stated

4. Refunds

Refunds are not available since PilotTrail is a digital product. All sales are final. You may cancel your subscription at any time to prevent future charges, but no refunds will be provided for previously paid subscription fees.

Your access to paid features will continue until the end of your current billing period after cancellation.

5. Limitations of Liability

To the maximum extent permitted by applicable law, in no event shall Pilotsub Aviation Nexus Private Limited be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any conduct or content of any third party
• Damages resulting from any interruption or cessation of the Service

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

6. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• That the Service will be uninterrupted, secure, or error-free
• That any defects will be corrected
• The accuracy, reliability, or completeness of any content

Aviation Compliance: While we strive to maintain compliance with aviation regulations, you are ultimately responsible for ensuring your flight records meet all applicable regulatory requirements.

7. Termination

Termination by You

• You may cancel your subscription at any time through your account settings
• You may delete your account, which will permanently remove your data
• Cancellation does not entitle you to a refund

Termination by Us

• We may suspend or terminate your account for violation of these Terms
• We may terminate the Service with 30 days’ notice
• We may immediately terminate accounts involved in illegal activities

Effect of Termination

• Your right to use the Service will cease immediately
• We may delete your data after a reasonable period
• You may export your data before termination

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab, India.

9. Contact

If you have any questions about these Terms of Service, please contact us: